How do I report a bug, provide feedback, or request help?
Use the Report Bug option within USA Class or submit a help request through the designated support channel for your implementation.
What types of questions should be directed to my agency rather than OPM support?
Questions about agency naming conventions, internal approval chains, who should hold a given role, agency policy on classification, and local business process decisions should generally be directed to your agency point of contact, or USA Class Admin, as appropriate.
What information should I include when reporting a technical problem?
Use the in-system help or bug-reporting option when available. Include a description of what you were doing, the screen or workflow phase where the issue occurred, the exact error message, and a screenshot when possible. Access problems may involve the invitation link, Microsoft Entra ID account information, firewall or network restrictions, browser cache, or other authentication issues and may require developer review.