What internet browsers are compatible with the Onboarding features?
USA Staffing requires HTML5 compatible browsers including:
- Chrome 25+ (i.e., version 25.0.1364.172)
- Firefox 19+ (i.e., 19.0.2)
- Internet Explorer (i.e., version 11)
- Edge 44+
The Onboarding interface supports the current and major releases of: Chrome, Firefox, Edge, Internet Explorer, and Safari.
Some Agency HR personnel do not need access to the Staffing features in core USA Staffing. Can they still access the Onboarding features?
Yes. The Onboarding Only User profile, on the HR User type account, can be used for individuals who will only be accessing the Onboarding features. Individuals with this access cannot be granted paid features, therefore, they will not count towards the agency’s USA Staffing license count. This role can also be granted access with the Onboarding User type and applicable permission profile.
What options are available for user authentication?
HR Users access USA Staffing and authenticate using a PIV/CAC card. New Hires access the website by registering and using their USAJOBS/Login.gov login credentials. New Hires will have access only while they are active in the onboarding process.
Can we use the Onboarding functionality to onboard agency contractor employees?
No, USA Staffing cannot be used to onboard contract employees. Contractor employees are not subject to the same ethics laws and regulations – including the federal conflict of interest statutes – as government employees. Therefore, many of the federal forms and processes do not apply to contract employment. Contractor onboarding should go through the agency's COTR to ensure the contract agreement is upheld.
If a New Hire is in Complete or Inactive status, how do I reactivate the record for them to log in and complete additional tasks?
New Hires can only log into Onboarding when their record is in ‘Active’ status. New Hire records become ‘Inactive’ when the new hire has not accessed their offer link within 60 days of receipt or have not logged into their onboarding account within 60 days. HR and Onboarding users may use the Status edit icon and select ‘Active’ to re-activate the new hire record, which allows them to login within 72 hours. New Hire records automatically ‘Complete’ when all Human Resources tasks are in a complete status. To reactivate a record in Complete status, simply add a new Human Resources owned task to the New Hire record. We recommend adding a task that will remain in Active status until the New Hire has completed the onboarding process. Once a new active Human Resources task is added and then saved, the record will update from ‘Complete’ to ‘Active’ and the New Hire will be able to log in.
What should I do if my New Hire is having trouble logging into the system to accept an offer, complete tasks, or submit forms?
New Hires have their own Help Center link that they can access at any time. As a first step, we recommend that the HR or Onboarding User send them this link: https://nhsupport-usastaffing.opm.gov/hc/en-us.
In this New Hire specific Online Help, there are many Frequently Asked Questions and Answers. One topic is “What if I can’t log in?” Have the New Hire follow the steps outlined in that article first. If the New Hire still cannot log into the system, please submit a help desk ticket from within the system on their behalf, so that the technical team can troubleshoot the issue.